No one is interested in library news even very few librarians are interested in library news, so if you went to your mechanic's website you don't expect to find a list of the latest mechanic news, what you want to know is what will it cost to use the service (and to state the obvious, you are going to use the service that costs the least).
I came to the library to get some information, not to have a conversation with the librarian or, The user experience in the library
Kuhlthau (1994) describes a research assignment as one that requires learners to address a matter which demands information beyond a course textbook but which may be found via the investigation of an organized collection of materials